LUMÉRA / NOTES

Returns & Refunds

RETURNS & REFUNDS POLICY

LUMÉRA COSMÉTIQUES

Your beauty. Our commitment.

At LUMÉRA, every product is selected with care to deliver an exceptional beauty experience. Due to the hygienic and personal nature of our cosmetics and skincare products, we maintain a strict no-returns policy for change-of-mind purchases.

ALL SALES ARE FINAL

All purchases made through LUMÉRA COSMÉTIQUES are considered final.

We do not accept returns or exchanges for reasons including:

  • Change of mind or personal preference.
  • Incorrect shade or color selection.
  • Products that do not meet personal expectations.
  • Accidental orders or incorrect product selections.
  • Opened or used cosmetics and skincare products.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Your satisfaction remains important to us.

If your order arrives damaged, defective, or incorrect, please contact us promptly through our website.

To assist with your request, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the affected product and packaging, where possible.

Our team will review your request and provide an appropriate resolution, including a replacement or refund where required by applicable law.

REFUNDS

Refunds are not provided for change-of-mind purchases or incorrect shade selections.

Refunds may be issued for defective, damaged, incorrect, or undelivered products when required by applicable consumer protection laws.

Approved refunds will be processed to the original payment method.

ORDER CANCELLATIONS

Orders may begin processing shortly after purchase.

Cancellation requests are not guaranteed once an order has been placed. Please contact us immediately if you need assistance.

Any applicable statutory cancellation rights remain unaffected.

CONTACT US

For questions or concerns regarding your purchase, please contact our customer support team through the contact form on our website.

We are committed to providing thoughtful assistance and a seamless shopping experience.

LUMÉRA COSMÉTIQUES

La beauté, autrement.

This policy does not exclude or limit any rights customers may have under applicable consumer protection laws.