SHIPPING POLICY

LUMÉRA COSMÉTIQUES

Luxury, delivered to your doorstep.

At LUMÉRA, we believe that beauty should be an effortless experience. Every order is handled with care to ensure your beauty essentials arrive safely and securely.

ORDER PROCESSING

All orders are processed with attention to detail.

Processing times may vary depending on product availability, order volume, and fulfillment operations.

Orders placed on weekends or public holidays may require additional processing time.

SHIPPING & DELIVERY

We strive to provide a seamless delivery experience for every customer.

Shipping options, costs, and estimated delivery times are displayed at checkout based on your location.

Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

INTERNATIONAL SHIPPING

LUMÉRA aims to make its beauty collection accessible to customers worldwide.

International shipping availability varies by destination.

International orders may be subject to customs duties, import taxes, and additional fees imposed by local authorities.

Customers are responsible for applicable import charges not collected at checkout.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take additional time to appear after dispatch.

SHIPPING DELAYS

Although we work to ensure timely deliveries, delays may occasionally occur due to:

• Customs inspections and clearance procedures.
• Carrier disruptions.
• Severe weather conditions.
• High seasonal shipping demand.
• Other unforeseen circumstances.

We appreciate your patience and understanding.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping details, please contact us immediately.

Address modifications cannot be guaranteed once an order has been processed or dispatched.

LOST, DAMAGED OR MISSING PACKAGES

If your package arrives damaged, is missing items, or has not arrived within the expected delivery period, please contact our customer support team.

Include your order number and relevant details so we can investigate the issue.

Eligible claims will be resolved in accordance with applicable consumer protection laws.

CONTACT US

For shipping inquiries or assistance with your order, please contact us through the contact form on our website.

We are dedicated to making your experience with LUMÉRA as refined and effortless as the beauty we celebrate.

LUMÉRA COSMÉTIQUES

La beauté, autrement.